Going Beyond the Basics: Inside Gault’s Hurricane Season Prep
What sets you apart from your competition? is a common question any business owner gets asked, and one that I can proudly reply with quite a long list. One answer that I am pleased to share is the way we respond to and prepare for emergencies. It’s a timely topic as we sit in the middle of hurricane season.
The month of June has become our unofficial (but actually very official) storm prep month, where we review, train, and prep for the upcoming hurricane season. And what sets us apart from our competition? We include everyone! Our Customer Care team has completed hands on generator troubleshooting, our back-office team is prepped on answering customer phone calls and emails, we’ve had 6 additional techs certified in generators within the last year (bringing our total to 19!), our IT team has tested our backup systems and the list goes on….
It’s a big undertaking every year to ensure we’re ready to serve our customers regardless of the weather. Five years ago this summer, we lived through a turbulent few weeks due to Tropical Storm Isaias. We got through that time by coming together to make thousands of propane deliveries and hundreds of service calls to keep generators running. Rest assured, we’re prepared to do it again when the next big storm hits.
Have a safe summer,
Sam Gault